When we want to make a consumer decision, we should follow this MENTAL PROCESS FOR A THOUGHTFUL PURCHASE:
- NEED. We feel that something is missing and want to satisfy that need.
- ALTERNATIVES. We look for information about all the available ways of satisfying it.
- CRITERIA. We decide which aspects are most important to us and give them a score.
- DECISION. We choose one option, taking into account our limitations in terms of money, time and effort.